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SMS & Communications | STORAGEsimple
Two-way SMS messaging, broadcasts, and custom templates for self-storage tenant communication. Powered by Twilio.
Professional Tier

Two-Way SMS & Communications

Have real conversations with tenants via SMS. Send broadcasts, automate notifications, and customize every message.

Two-Way Conversations

Full messaging threads with tenants. See conversation history, reply instantly, and manage all communications from one inbox.

SMS Broadcasts

Send bulk messages to filtered tenant groups. Announce facility updates, holiday hours, or promotions to everyone at once.

Automated Notifications

Trigger SMS automatically for payment reminders, receipts, late notices, lockouts, and gate code changes.

Custom Templates

Pre-built templates with merge variables. Personalize every message with tenant name, balance, due date, and more.

SMS Conversation View

Hi John, your payment of $125.00 was received. Thank you!
Thanks! Can you confirm my gate code?
Your gate code is 4521. Let us know if you need anything else!

Powered by Twilio

  • Reliable message delivery
  • Dedicated phone number
  • Delivery status tracking
  • Opt-out compliance

Automated Notification Triggers

Set it and forget it. Messages send automatically based on events.

Payment Due

Remind tenants before their due date

Payment Received

Confirm successful payments instantly

Late Notice

Alert when payment is overdue

Lockout Warning

Final notice before gate access locked

Gate Code

Send new or changed gate codes

Lease Renewal

Remind tenants before lease expiration

Rate Increase

Notify of upcoming rate changes

Move-In Welcome

Welcome new tenants automatically

SMS Broadcasts

Reach all or selected tenants at once:

  • Filter by building, unit type, or status
  • Preview recipient count before sending
  • Schedule broadcasts for future delivery
  • Track delivery and response rates
  • Save broadcast templates for reuse

Perfect for holiday hours, facility updates, emergency notices, and promotions.

Template Variables

Personalize messages with dynamic data:

Hi {tenant_name}, your balance of {balance} is due on {due_date}. Pay online at {portal_url} or call us at {facility_phone}.

Available variables:

  • {tenant_name}, {tenant_first}, {tenant_last}
  • {unit_number}, {unit_size}
  • {balance}, {due_date}, {last_payment}
  • {gate_code}, {portal_url}
  • {facility_name}, {facility_phone}

Email Communications

Professional email alongside SMS:

  • Branded email templates
  • Same automation triggers as SMS
  • HTML and plain text versions
  • Delivery tracking
  • Attachments for invoices and documents

Communication Preferences

Let tenants choose how they want to be contacted:

  • SMS only, email only, or both
  • Opt-out management
  • Quiet hours configuration
  • Per-notification-type preferences

Ready to Improve Tenant Communication?

See two-way SMS and automated messaging in action.

Request a Demo Contact Sales