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Tenant Self-Service Portal | STORAGEsimple
Give your tenants 24/7 access to payments, documents, gate codes, 2FA security, and more with STORAGEsimple's tenant portal.

Tenant Self-Service Portal

Reduce phone calls and office visits. Let tenants manage their account online, 24/7.

The STORAGEsimple tenant portal gives your customers everything they need in one place:

Online Payments

Tenants can make one-time payments or enroll in autopay with credit card or ACH. Multiple payment gateways supported.

Payment Method Management

Tenants can add, update, or remove stored payment methods. Set primary payment method for autopay.

View Invoices & Receipts

Current balance, payment history, and downloadable receipts always available.

Gate Code Access

View their gate code and request changes without calling your office.

Document Center

Access signed lease agreements, insurance certificates, and other documents anytime.

Mobile-Friendly Design

The tenant portal works on any device - phone, tablet, or desktop. No app download required.

Tenant Portal Features:

  • Account dashboard
  • Balance & due date display
  • One-time payments
  • Autopay enrollment
  • Payment method management
  • Transaction history
  • Document downloads
  • Profile updates
  • Move-out requests
  • Notification preferences

Security & Account Features

Two-Factor Authentication

Enhanced login security with TOTP-based 2FA. App or SMS verification supported.

Business Tier

Notification Preferences

Tenants choose how they want to be contacted: SMS, email, or both. Opt-out options available.

Self-Registration

Existing tenants can create portal accounts by verifying their information.

Session Security

Automatic logout after inactivity. Secure password reset process.

Waiting List

When units aren't available, capture interested prospects:

  • Tenants join waiting list for desired unit sizes
  • Automatic notification when units become available
  • First-come, first-served or manual selection
  • Capture contact info and preferences
  • Track conversion from waiting list to rental

Never lose a potential customer when you're at full occupancy.

Move-Out Process

Streamlined move-out requests through the portal:

  • Submit move-out date online
  • View prorated balance calculation
  • Review move-out checklist
  • Confirm final charges
  • Request final statement

Reduce office workload with self-service move-outs.

Multiple Units

Tenants with multiple units see everything in one place:

  • View all rented units on dashboard
  • Make payments for individual or all units
  • Access documents per unit
  • Manage each unit's autopay settings

Communication Preferences

Let tenants control their communication experience:

  • Choose SMS, email, or both
  • Set preferences per notification type
  • Opt out of marketing messages
  • Update contact information anytime

Ready to Empower Your Tenants?

See the tenant portal in action with a personalized demo.

Request a Demo Contact Sales